Orders over $350.00 postage free within Australia.
All orders are normally shipped next working day. If for any reason this cannot be done, we will contact you by phone and/or email. All orders are sent by Registered Post, Platinum Post or TNT transport. You will receive tracking, registration or consignment numbers prior to delivery. If you have not received an order within 10 days, please notify us by email from our "Contact Us" page.
Refund and Returns
Your satisfaction is our first priority at ECOsparks.com.au. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.
Returns Process
To return an item, please send it to:
ECOsparks Post Office Box 180 Black Rock, 3193 Victoria, Australia
And also include the following information:
Your Order number if known (appears on the top of the confirmation email)
Your name, address and phone number
A description of the item you are returning
Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.
